Q: Where are the Flexible Heating Membranes located on my vest?
The vest has 4 heating areas, one on each chest side and two on the upper back.
Q: How do I wash my Chione Vest?
Chione Vests are 100% machine washable in 30°C and tumble dry on low heat. Remember to remove the battery pack before washing. We also recommend to close all zippers before wash to retain shape and fabrics in best possible way. Do not iron the garment. To avoid wrinkles keep the vest on a hanger when not used.
Q: Will you release new models and colours?
Our designers are working on new items and colours as we speak. Most likely they will be available for next season FW2020. We love to hear what you want in Chione upcoming collection, so don’t hesitate sending us your thoughts and wishes and we promise to forward it to our designers and engineers.
Q: Is it safe?
Our heated items have been through rigorous testing to make sure that every item is both safe and delivers comfortable heat when you want it. All products comes with a CE marking, which is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA). It is similar to the FCC Declaration of Conformity used on certain electronic devices sold in the United States. All Chione Heated Apparel comes with a warranty and instruction for use.
Q: Can I use the products in rain and get wet?
Yes, no problem at all. The nylon is water repellent but not waterproof, so to avoid any discomfort from moist we recommend to carry a rain coat on top of your vest. The Flexible Heat Membrane that is embedded in-between the shell and lining has been developed to sustain in any condition, whether it is moist or cold, without compromising with lightness nor flexibility. If there are any issues please reach out to us at email@example.com
Q: How do I charge my mobile with the Chione vest?
The battery pack has two ports to be compatible with most mobile devices, USB and USB-C. Connect your ordinary charging cable to the port on the Chione battery pack. There is an opening to run your charging cable from the battery pocket to one of your front pockets. Most users keep a charging cable in their vest to be sure never run out of power.
Q: What size am I?
We include full size guides on all our product pages so you'll know exactly what size you or your friend needs.
Q: I’m a journalist writing a piece on new outdoor gear, can you provide sample and highres images?
Yes, we are happy to provide you with what you need for putting the Chione garment to the test! Please drop us an email on firstname.lastname@example.org and we’ll provide sample, images and any other information needed.
Q: Where is the vest produced?
The Flexible Heat Membrane is developed and produced in Shenzhen and then shipped to Shanghai where it is embedded in the final production of the garment.
Q: Can I follow up on the sustainability claims?
We encourage all consumers to make sustainable choices - in all purchases. At Chione, we try to be as transparent as possible and therefor happy to provide certifications and documents of all our fabrics. When it comes to batteries it gets tricky. Not because of the production, but the limits in recycling. To be honest there are very few working, economically viable technologies for recycling the majority of materials in lithium-ion batteries today. On the other hand, if disposed properly we see both regulation and technologies speeding up the development, as well as manufacturing of batteries from recycled materials. So let’s make sure that we as a consumer and business do everything according to each countries guidelines for disposal, material recovery and reuse of batteries.
Q: What can I do to increase lifespan of battery?
Store your batteries when not i use at room temperature, that means between 20 and 25 degrees C. It is recommended that you charge your battery regularly and that you maintain at least 25% of your battery power when not in use or left idle. The life of Lithium Ion Batteries varies due to heavy use or unfavorable temperature conditions; however, most packs last for more than 500 discharge/charge cycles.
Q: How do temperature affect the battery’s playtime?
There is so much that affects the output, as temperature outdoors, your temperature, other connected devices etc.The heating times can last between 3 hours up to 12 hours depending on which setting, low medium or high. If you want to save jus, keep it on the lower setting and don’t charge your other devices at the same battery pack. If you do run out of battery, charging goes quick, usually less than two hours.
Q: Are the batteries included?
Yes, with all Chione products comes a battery and a charging cable. We don’t provide the plug though since most people have plenty of these already.
Q: Will I have issues with my Chione battery pack at the airport?
You won’t have any problems with our heated apparel or power banks in the airport, only requirement is that lithium ion batteries must be carried in your carry-on baggage, i.e not to be checked in.
Q: How much is the shipping and where do you ship?
Our standard domestic shipping option is free. When Shipping outside Sweden, we add a flat rate fee depending on where the product is shipped.
Q: How long do I have to wait for the products to be delivered?
Once an order is placed on our website, it will ship out the next business day or in 2 business days during the peak winter season. Typically, domestic shipments within Sweden take between 2-3 business days to arrive and international shipments take about 7-10 business days. Delays can occur due to bad weather, incorrect addresses, and delays in customs clearance which are uncontrollable. All packages are sent with traceable barcodes. You find the info in your confirmation mail.
Q: What are your return policy?
Hopefully you don’t want to return anything when testing a life without freezing :) But If you do, you will be covered by a 30-day money back guarantee. Drop us an email att email@example.com and we will give you all instructions needed as well as documents for free return, as long as it is within those 30 days. It can take up to 10 days for your item to be delivered to our warehouse so we ask that your give us 12-14 business days to process your return. If there is anything that you find can be improved with our products we are eager listeners and hope to learn from your input.
Q: Is there a warranty on Chione products?
When you purchase a Chione product, the FHM heating elements are warrantied by default for 90-days from date of receipt. Battery, electrical plugs, Connectors, and any solder joints, as well as all materials and craftsmanship are covered by a 90-day warranty from date of receipt also. Normal wear and tear, and or customer negligence is not covered under the Chione warranty. In order to avoid negligence, we encourage customers to review the manual and instructions for their product. All warranties are non-transferable and apply solely to the original purchaser. Proof of purchase must be provided if any warranty claim is to be honored. Shipping costs for all warranty claims are the responsibility of the customer. If/when the warranty claim is accepted, we will refund your return shipping costs. Using other manufacturers’ batteries, accessories, controllers and any other components with your Chione product will immediately void the warranty.
If you don’t find your answers above, please drop us an email at firstname.lastname@example.org and we will try to fill in any gaps.